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Purchase of details systems and telecommunications tools constituted much more than fifty percent of all capital investment in the United states in 2013.

You are watching: Data is information that has been shaped into a form that is meaningful to human beings.


Definition TRUE

A service model defines how a company produces, delivers, and sells a product or company to produce wealth.


Definition TRUE


Information systems is composed of every the hardware and software that a firm demands to use in order to achieve its service objectives.


Definition FALSE


An extranet is a private intranet prolonged to authorized users exterior the organization.


Definition TRUE


Information solution literacy defines the behavioral method to information systems, while computer system literacy defines the technological approach.


Definition FALSE

The dimensions of information systems room people, organizations, and information technology


Definition TRUE


In order come understand how a particular business certain uses details systems, you need to know something about the history and culture of the company.


Definition TRUE

Developing a brand-new product, fulfilling an order, or rental a brand-new employee space all instances of service processes.


Definition TRUE


Business procedures are those logically related jobs for accomplishing tasks that have been official encoded by one organization.


Definition FALSE

Employee attitudes around their jobs, employers, or modern technology can have a powerful effect on their abilities to use information systems productively.


Definition TRUE

A network calls for at the very least three computers and also a mutual resource.


Definition FALSE

An the infrastructure provides the platformon which the firm can construct its info systems.


Definition TRUE

UPS"s usage of Web-based tools that enable customers to embed UPS functions, such together tracking and also cost calculations, right into their own web sites to be an info systems solution provided to achieve customer intimacy


Definition TRUE

Identifying a problem contains agreeing the a trouble exists.


Definition TRUE

Political dispute is an instance of the human being dimension of organization problems.


Definition FALSE

As a an outcome of new public laws, accountants are beginning to perform much more technical duties, such as auditing systems and also networks.


Definition TRUE

IT managerial work are outsourced easily due to the fact that of the universal standards offered by the Internet.


Definition FALSE

An knowledge of enterprise-wide systems for customer connection management is one of the an abilities relevant come careers in marketing.


Definition TRUE


Whereas marketing and also financial careers have been transformed by the growth in information systems, monitoring has-so far-remained reasonably unaffected.


Definition FALSE

There space two varieties of outsourcing: offshore outsourcing and also foreign outsourcing.


Definition FALSE


As discussed in the chapter opening case, the Giants" brand-new ticketing details systems is an effort to accomplish which of the primary company objectives?


A) Customer and supplier intimacy

B) improved decision making

C) operational excellence


D) brand-new products and also services


Definition B. Enhanced decision making


Journalist thomas Friedman"s description of the people as "flat" referred to:


A) the flattening of financial and social advantages of developed countries.


B) the usage of the net and an innovation for instantaneous communication.


C) the palliation in take trip times and the ubiquity of an international exchange and travel.

D) the expansion of globalization.


Definition A. The flattening of economic and social advantages of occurred countries


The 6 important business objectives of info system invest include all of the following except:


A) competitive advantage.


B) employee morale.


C) enhanced decision making.


D) survival.


Definition B. Employee morale


The use of information systems due to the fact that of necessity describes the business objective of:


A) survival.


B) improved business practices.


C) competitive advantage.

D) enhanced flexibility

Definition A. Survival


All of the following selections describe methods for a agency to achieve a compete advantage, except:


A) creating a superior product and charging less than competitors.


B) implementing info systems come support much better management decision making.


C) garnering an ext sales and profits 보다 your competitors.


D) using details systems to create new and popular products that your rivals cannot duplicate.


Definition B. Implementing details systems come support much better management decision making


Verizon"s implementation the a Web-based digital dashboard to carry out managers with real-time information, such together customer complaints, is an example of:


A) improved flexibility.


B) improved decision making.


C) enhanced efficiency.


D) customer and supplier intimacy.


Definition B. Boosted decision making


The move of sleeve banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system organization objective of:


A) improved efficiency.


B) customer and also supplier intimacy.


C) survival.


D) competitive advantage.


Definition C. Survival


An info system can be identified technically together a collection of interrelated components that collect (or retrieve), process, store, and distribute info to support:


A) decision making and also control in one organization.


B) communications and also data flow.


C) managers analyzing the organization"s raw data.

D) the development of new products and also services

Definition A. Decision making and control in an organization


The three activities in an details system that create the info organizations usage to manage operations are:


A) details retrieval, research, and analysis.


B) input, output, and also feedback.


C) input, processing, and output.

D) data analysis, processing, and feedback

Definition C. Input, processing, and output


All of the following describe the impacts of globalization except:


A) far-ranging decreases in operating costs.


B) palliation of labor costs through outsourcing.


C) capability to uncover low-cost suppliers.


D) rises in transaction costs.


Definition D. Rises in transaction costs


The average variety of tickets sold day-to-day online is an example of:


A) input.


B) raw data.


C) coherent information.


D) output.


Definition C. Meaningful information




A) is feedback that has actually been processed to create coherent information.


B) is information that is went back to suitable members that the organization to assist them advice the input stage.


C) move raw data to the human being who will use it or come the tasks for i beg your pardon it will be used.


D) move processed details to the world who will use it or to the tasks for i beg your pardon it will be used.


Definition D. Move processed information to the civilization who will use it or to the activities for i m sorry it will certainly be used


Converting raw data right into a much more meaningful type is called:


A) capturing.


B) processing.


C) organizing.


D) feedback.


Definition B. Processing


An instance of raw data native a national chain of auto stores would certainly be:


A) median of 13 Toyotas sold daily in Kentucky in 2007.


B) 300 Toyota RAV4s sold during fourth 4 minutes 1 2007 in Kentucky.


C) 1 Toyota RAV4 offered January 7, 2008 in Louisville, Kentucky - $28000.


D) yearly sales the Toyota RAV4s raised 2.4 percent.


Definition C. 1 toyota RAV4 marketed january 7,2008 in Louisville, Kentucky-$28,000


Electronic computers and also related software application programs room the technological foundation, the tools and materials, of:


A) all organization procedures.


B) information accumulation.


C) contemporary information systems.


D) all established countries.


Definition C. Modern-day information systems


The field that deals with behavior issues, as well as technical issues surrounding the development, use, and influence of details systems offered by managers and employees in the firm, is called:


A) details systems literacy.


B) information systems architecture.


C) management details systems.


D) information modern technology infrastructure.


Definition C. Management info systems


A hierarchy:


A) results in a clear-cut division of labor.


B) is composed mostly of experts trained for different functions.


C) is a pyramid structure of climbing authority and responsibility.


D) is used primarily in big organizations to define job roles.


Definition C. Is a pyramid framework of rising authority and responsibility


In a hierarchical organization, the top levels consist of:


A) managerial and professional workers.


B) managerial, professional, and also technical workers.


C) professional and operational workers.


D) managerial, professional, and operational workers.


Definition B. Managerial, professional, and technical workers


The basic set of assumptions, values, and ways of doing points that has been accepted by most of a company"s members is dubbed its:


A) culture.


B) environment.


C) atmosphere.


D) values.


Definition A. Culture


All that the adhering to can be thought about managerial obligations except:


A) making activity plans to solve organizational problems.


B) creating new products and also services.


C) designing brand-new information systems.


D) allocating human being resources to name: coordinates the job-related to it is in done.


Definition C. Designing new information systems


Data management an innovation consists of:


A) the physics hardware and media provided by an organization for save data.


B) the detailed, preprogrammed instructions that control and also coordinate the computer hardware materials in an info system.


C) the software program governing the company of data ~ above physical storage media.


D) the hardware and also software used to transfer data.


Definition C. The software governing the company of data ~ above physical storage media


A database that receives employee hand-operated input of customer names and addresses is riddled with errors and you have actually been charged through rectifying the situation. In taking an organizational perspective that this problem, you would be considering:


A) the ability levels that the employees inputting the data.


B) the training provided to the employees inputting the data.


C) the types of reviews in location for selecting data input personnel.


D) the species of automatically error checking provided by the intake software.


Definition C. The species of evaluate in ar for selecting data entry personnel




A) are based on mainframe technology.


B) are multiple networks joined together.


C) are commonly used to connect with the business"s reliable vendors.


D) usage Internet technology for a private firm network.


Definition D. Usage internet an innovation for a private firm network


The an initial step in the four-step design of service problem addressing is:


A) agreeing the a difficulty exists.


B) identifying the problem.


C) outlining the problem"s causes.


D) assigning the trouble to a problem solver.


Definition B. Identifying the problem


Inadequate database volume is an instance of the ________ dimension of business problems.


A) technology


B) organizational


C) people


D) management


Definition A. Technology


Legal and regulatory compliance is an instance of the ________ measurement of service problems.


A) management


B) organizational


C) people


D) technology


Definition C. People


You space a new manager in ~ a pipes supply manufacturer whereby there is an abnormally high number of returns because that a brand-new aerator for a deluxe faucet in production. In viewing the difficulty you recognize that the primary cause is the improperly design die actors for the aerator. Which measurement of a business problem walk this reflect?


A) People


B) Technology


C) Management


D) Organizational


Definition A. People


Poor company processes is an instance of the ________ measurement of organization problems.


A) management


B) organizational


C) people


D) infrastructure


Definition B. Organizational


The owners of Speed-EZ, a brand-new bike messenger service, are concerned about how castle will control their messengers when they have actually left the office. This is a company problem that drops into the:


A) administration dimension.


B) people dimension.


C) organizational dimension.


D) technology dimension.


Definition B. People dimension


Flapjack Flats, a new pancake chain, is having challenge finding pancake chefs. This is a company problem that drops into the:


A) administration dimension.


B) human being dimension.


C) business dimension.


D) technical dimension.


Definition C. Organizational dimension


In selecting the finest solution for a business problem, one of the most necessary considerations is:


A) adjust management.


B) present resources and skills.


C) employee training.

D) outcome measurement

Definition B. Existing resources and skills


The final step in the four-step version of service problem solving is:


A) outcome.


B) implementation.


C) change management.


D) feedback.


Definition B. Implementation


Which that the following would not it is in considered part of the implementation phase of difficulty solving?


A) adjust management


B) purchase hardware because that an information systems solution


C) maintain an employee on new systems software


D) evaluating a choice of software application packages for implementing a new business process


Definition D. Evaluating a choice of software packages because that implementing a new business process


The failure of NASA"s initial equipment to avoiding the space shuttle shedding foam illustrates:


A) the prominence of training employees on new business processes.


B) the should prepare because that measuring outcomes that a organization solution.


C) the consistent nature of difficulty solving.


D) the require to quickly adapt to new technological innovations.


Definition C. The constant nature of difficulty solving


One the the most frequent errors in difficulty solving is:


A) rushing to judgment.


B) no being conscious of personal limitations.


C) being also doubtful.


D) adhering to a rote sample of decision making.


Definition A. Rushing to judgement


A significant criterion in deciding the most crucial perspectives that a service problem is:


A) implementation.


B) readjust management.


C) usefulness.

D) organizational needs

Definition C. Usefulness


Which the the complying with is an example of a organization using details systems come create brand-new products and services?


A) Apple"s creation of the iPod


B) JC Penney"s details system that permits its contract manufacturers to see what clothing have been sold and need to be replaced


C) Toyota"s legendary TPS that has produced superlative efficiencies and allowed Toyota to become the world"s biggest auto maker


D) Verizon"s Web-based digital dashboard offering real-time agency information because that managers


Definition A. Apple"s creation of the ipod


An example of a company using info systems to achieve competitive advantage is:


A) Apple"s production of the iPod.


B) JC Penney"s information system that allows its contract manufacturers to see what clothes have been sold and also need to it is in replaced.


C) Toyota"s legendary TPS the has created superlative efficiencies and allowed Toyota to come to be the world"s biggest auto maker.


D) Verizon"s Web-based digital dashboard giving real-time agency information because that managers.


Definition C. Toyota"s legend TPS that has produced superlative efficiencies and permitted toyota to end up being the world"s biggest auto maker


An example of a organization using info systems for customer and supplier intimacy is:


A) Apple"s production of the iPod.


B) JC Penney"s info system that permits its contract manufacturers to watch what garments have to be sold and also need to be replaced.


C) Toyota"s legendary TPS that has developed superlative efficiencies and allowed Toyota to become the world"s largest auto maker.


D) Verizon"s Web-based digital dashboard providing real-time company information because that managers.


Definition B. JC Penney"s details system that enables its contract manufacturers to view what garments have been sold and also need to be replaced


An details skill vital for an accounting significant would be:


A) an understanding of online transaction and reporting systems.


B) an understanding of product monitoring enterprise systems.


C) an knowledge of supplier monitoring enterprise systems.


D) an expertise of enterprise equipment that improve leadership.


Definition A. An understnading of digital transactions and also reporting systems


An info skill necessary for a marketing significant would be:


A) an understanding of digital transaction and reporting systems.


B) an expertise of product monitoring enterprise systems.


C) an knowledge of supplier management enterprise systems.


D) an understanding of enterprise equipment that enhance leadership.


Definition B. An understanding of product management enterprise systems


Consider an information system in a moving agency that analyzes take trip patterns and decides which paths are the most effective for every van. The require for employees to follow procedures to upgrade this system with arrival and departure times would certainly be taken into consideration a(n) ________ aspect of the system.


A) organizational


B) managerial


C) people


D) technology


Definition A. Organizational


What is the approximated growth price for details systems managers" jobs through 2020?


A) 15%


B) -1%


C) 45%


D) 5%


Definition D. 5%


To make certain they stock clothes that your customers will purchase, a department save implements a brand-new application the analyzes spending level at your stores and cross referrals this data come popular clothes styles. This is an instance of using information systems to assistance a organization strategy of:


A) new products, services, and business models.


B) survival.


C) customer and also supplier intimacy.


D) improved decision making.


Definition C. Customer and supplier intimacy


Financial supervisors work directly with ________ come ensure invest in info systems help accomplish corporate goals.


A) to work managers


B) an elderly managers


C) marketing managers


D) audit managers


Definition B. An elderly managers


Operations management, together a discipline, is directly relevant to every one of the following occupational category except:


A) industrial production managers.


B) work analysts.


C) bureaucratic service managers.


D) jae won managers.


Definition D. Gaue won managers


Assume you work for a package delivery service in a significant metropolitan area and that the company has been shedding customers for several years. You have been request to discover a systems to this problem, probably one i beg your pardon uses modern information technologies. What is the correct method to proceed?


A) Look for solutions, advice the solutions, recognize the problem an ext clearly, and also then implement the solution.


B) Think around what solutions can be implemented, look at for equipment designs, evaluate the designs, and then carry out the solution.


C) recognize the problem, design alternative solutions, choose the finest solution, and also then implement the solution.


D) design solutions, evaluate and also identify the problems, select the ideal solution, and then carry out the solution.


Definition C. Indentify the problem, design alternative solutions, choose the ideal solution, and also then perform the solution


Which that the complying with statements is not true?


A) The many common and successful offshore outsourcing tasks involve production programming and also system maintenance programming work, together with call facility work.


B) Inflation in Indian wages for an innovation work is resulting in a respond to movement of jobs back to the joined States.


C) The are afraid that offshore outsourcing will certainly reduce demand for brand-new information system hires in the U.S. Is mitigated by the reality that lessened IT expenditures outcomes in boosted IT investments and also the creation of residential jobs.


D) The impact of domestic IT outsourcing has actually been very disruptive come some regional areas that the U.S.


Definition D. The affect of residential IT outsourcing has been very disruptive come some regional areas the the US


The society of UPS places organization to the customer amongst the company"s highest company objectives, i m sorry is reflect in their usage of information systems to permit customer tracking of their packages. Based upon your analysis of chapter 1, why is "culture" critical factor to take into consideration when building information device solutions to business problems?


A) society is one aspect that have the right to be radically changed, not constantly for the better, by new information systems.


B) culture affects how information mechanism solutions room implemented and also used.


C) culture is a cauldron that employee perspectives and conflicts, which have the right to be provided to improve organization processes.


D) culture is the driving force behind decision making and also innovation.


Definition B. Culture affects exactly how information systems remedies are implemented and used


Based on your reading of the case discussing cell phone handhelds in the workplace, PepsiCo"s custom iPhone app to coordinate deliveries enhances which of the complying with generic business objectives?


A) brand-new products, services, and business models


B) Survival


C) boosted decision making


D) Customer and supplier intimacy


Definition D. Customer and also supplier intimacy

Data is details that has been shaped right into a form that is systematic to human beings.


Definition FALSE


Feedback is output went back to proper members of the organization to assist them evaluate or exactly the entry stage.


Definition TRUE


The world"s largest and also most widely provided network is:




B) the Web.


C) the Internet.


D) DARPAnet.


Definition C. The internet


Detailed, preprogrammed instructions that control and also coordinate the computer hardware components in an details system describes:


A) software.


B) programming.


C) enterprise applications.


D) service intelligence.


Definition A. Software


________ is a service provided by the internet that supplies universally welcomed standards for storing, retrieving, formatting, and also displaying info in a page format.




B) E-mail


C) The Web




Definition C. The web


Intranets are private corporate networks extended to authorized users outside the organization.


Definition FALSE


Which that the following is not one of the three significant categories of service problem solving?


A) Environment


B) Organization


C) Technology


D) People


Definition A. Environment


Large corporations have been slow-moving to adopt mobile computer as a platform.


Definition FALSE


Encouraging employee to it is adapted to brand-new business procedures is crucial factor in adjust management.


Definition TRUE


All of the following are facets of crucial thinking except:


A) being mindful of an individual limitations.


B) keeping doubt.


C) relying top top gut instinct.


D) experimentation alternatives.


Definition C. Relying ~ above gut instinct


Define operational excellence. How deserve to information systems help accomplish it?




Operational excellence is the accomplishment of greater levels of productivity and also efficiency. Information systems have the right to help attain operational excellence by improving interactions to suppliers and optimizing the it is provided chain. Details systems could help managers connect with workers an ext efficiently, enable technological innovation in products, minimize warehouse overhead, and streamline distribution.




You occupational for one auto manufacturer and also distributor. How can you use details systems to accomplish greater client intimacy?


Definition You might create a net site that enables customers to customize cars, interact with assistance personnel and other car owners. You could create an automatically e-mail company reminding automobile owners to take it their vehicle in because that periodic examine ups. You can have an details system that tracks customer preferences in local areas, so friend can administer cars the reflect regional customer needs and desires


What necessary managerial function is impaired by not having access to timely and accurate information? What is the effect of this absence of data??


Definition The managerial duty is decision making. Without access to timely and accurate information, company managers depend on forecasts, ideal guesses, and also luck. The an outcome is over- or under-production of goods and services, misallocation the resources, and also poor response times. These negative outcomes progressive costs and lose customers
Term explain the human being dimension of details systems and give an example. Is this measurement as crucial as the technology dimension when considering a technology-based equipment to a business problem?


The civilization dimension describes all of the factors related to employees, indigenous operational personnel to an elderly management. Essentially, an organization and its information systems are worthless without experienced employees. For example, a people dimension the implementing a new information device is ensuring customers are correctly trained to use the system. The people dimension is just as critical as the various other dimensions - the success the an info system depends on the people implementing and operating it. In addition, as a resource, employees room expensive to hire, manage, and also train, whereas an innovation and hardware can be fairly inexpensive.




You are a marketing manager for a national movie theatre chain. Give an instance of data the your department can use because that creating meaningful information. What form of information can that data produce?




Movie ticket sales from individual theaters would be an example of raw data. Coherent information indigenous this would certainly be: average number of tickets sold to seniors on details days of the week.


Term Define company process. What can be a business process used at a hospital?
Definition A business process is a collection of logically related tasks and also behaviors for accomplishing work. Rental a new employee, client intake, and also filing medical records are examples of service processes in ~ a hospital
Term describe the four steps taken in addressing a business problem.


The 4 steps are difficulty identification, solution design, an option of a solution, and also implementation. In the trouble identification step, relevant civilization in an organization need to agree that a problem exists, around what the problem is, what its reasons are, and what have the right to be done about the trouble given the organization"s resources. In the solution architecture step, as countless solutions as possible should it is in determined. In the choicestep, you select the finest solution from the perform of options determined in the previous step. It is important to complement a an option to existing resources, skills, and also feasibility. In the critical step, implementation, the equipment is put in place. In info systems solutions, this may encompass purchasing hardware or software and testing it. Implementation also includes employee training, change management, and using a an approach to measure the outcome.


Term What room the 3 dimensions to organization problems? Give an example of each.


The three dimensions to service problems are:


(1) Organizational: This may encompass outdated organization processes, unsupportive society and attitudes, politics conflict, turbulent organization environment and also change, intricacy of task, poor resources.


(2) Technology: This may encompass insufficient or aging hardware, outdated software, poor data management, poor telecommunications capacity, incompatibility the old equipment with new technology, and rapid technological change.


(3) People: This may encompass lack the employee training, difficulties in review performance, legal and regulatory compliance, work environment, absence of employee support and also participation, indecisive management, or bad management.

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Term The department chain you work-related for has actually had countless complaints about slow customer service. Her colleague, a sales manager, educates you that this taken place at a previous save she worked for, and it was worked out by hiring much more sales representatives. Have to you take her advice? Why not? What techniques have the right to you use in assessing the problem?


The advice must not be taken, together it is a sirloin to judgment, which could mean the the wrong solution is used, wasting time and resources. You have to ask the partner to employ an important thinking. An essential thinking is continual suspension that judgment v an awareness of many perspectives and alternatives. It requires at least four elements:


• maintaining doubt and suspending judgment


• Being conscious of different perspectives


• Testing choices and letting endure guide


• Being aware of organizational and personal limitations


Term explain at the very least three the the basic information skills essential because that all company careers.


General information skills essential for all service careers encompass (1) understanding exactly how information systems and also technologies can assist firms accomplish business missions such as operational efficiency, developing new products and services, and maintaining customer intimacy. Also essential is (2) expertise the main role the databases in a contemporary firm and also (3) developing an abilities in the analysis of info in order to aid firms understand and make sense out of your environments. (4) All service majors require to be able to work v specialists and system designers who build and also implement details systems. This is crucial to ensure the the systems that are built actually service organization purposes and provide the information and understanding forced by managers and employees. In addition, students need to (5) understand how information systems work in relation to social and community issues, including ethical issues and also how solution must accomplish requirements for reporting to federal government regulators and also the public.